Terms of sale

KOSHA.ch terms of sale V0 3 - 16.10.2013

1. General

The kosha.ch online shop has been set up and is operated by cosanova Sàrl (cosanova), domiciled at rue de l’Ale 30, 1003 Lausanne, Switzerland. The present terms of sale are intended to define the contractual relations between cosanova sàrl and the purchaser as well as the terms applicable to any purchases made via the www.kosha.ch Internet site. Any order placed via the www.kosha.ch site implies the unconditional acceptance by the purchaser of the present terms of sale. Any purchases effected on the www.kosha.ch Internet site shall be exclusively subject to the standard terms of sale. The latter shall apply to the goods that the purchaser orders f rom www.kosha.ch via the Internet. These terms of sale shall take priority over any other standard or specific terms not agreed expressly by cosanova. cosanova reserves the right to modify its terms of sale at any time. In such a case the terms applicable shall be those in force on the date when the order is placed by the purchaser.

2. Your status

If you order an article on our Internet site, you guarantee that the following conditions are satisfied: - you are entitled to conclude contracts with binding effect; - you are at least 18 years of age.

3. Data protection

The personal details that you transmit to us shall be recorded only in cosanova files. These details shall be used within the framework of the execution of your order and for the purpose of organising publicity campaigns, for instance by e - mail. The addresses shall not be communicated or transmitted to third parties. The purchaser's personal details will only be used within the framework defined by the federal data protection laws.

4. Prices

The prices of goods stated on the www.kosha.ch Internet site are net prices in Swiss Francs (CHF). The prices include VAT. The prices in force are those published on the www.kosha.ch site. Packaging and postage costs shall be charged in addition to the pr ice of the articles ordered. They are calculated automatically on the site when the order is validated. cosanova reserves the right to modify its prices at any time, it being understood, however, that the price shown on the site on the day when the order is placed shall be the only price applicable to the purchaser.

5. Products

The products shall remain the property of cosanova until receipt of the invoiced amount. The photographs illustrating the products shall not fall within the contractual scope. If there are any errors, under no circumstances will cosanova be subject to liability.

6. Order

Validation of the order shall have the effect of an electronic signature, equivalent to a handwritten signature, in the contract between the purchaser and the vendor. The order shall be confirmed by electronic mail to the address communicated by the purcha ser on the order form. For orders of significant quantities, or for a high amount, cosanova reserves the right to check the purchaser's details. The information provided by the purchaser when placing the order shall be binding on him/her. In the event of an error in the text of the recipient's details, cosanova shall not be held responsible for the impossibility of delivering the product. If the products ordered are not available, you will be informed by electronic mail. You will then have the choice of w aiting until the article is available again or cancelling the order.

7. Mode of payment and transaction security

All purchases on www.kosha.ch shall be by means of credit card using the PayPal payment system. After the order has been confirmed, you will be automatically redirected to the PayPal secure payment server (SSL). As soon as the payment has been accepted or refused, you will receive an e - mail from PayPal. The SSL (Secure Sockets Layer) encryption system is a safe and reliable system. www.kosha.ch uses this solution for all online transactions. Your bank details recorded at the time of payment will remain secu re and encrypted by PayPal. As proof that you are in a secure zone, the address of the page shown in your navigator begins with "https://" (the s indicating secure). You also have the possibility of seeing who owns the certificate by clicking on the small padlock at the bottom right of your preferred Internet navigator. No payment details are stored on the www.kosha.ch servers, thus preventing any attempt at fraud or piracy of the site. The encryption service is carried out by the PayPal collection company.

8. Delivery and availability of goods

cosanova delivers to Switzerland, Europe and the rest of the world. Delivery is by post or other transport service to the delivery address that you state when placing the order. Goods are sent out every working d ay of the Swiss postal service. The average delivery period for a package by economy mail is 1 to 3 days in Switzerland, 3 to 7 days in Europe and 7 to 15 days to the rest of the world. cosanova shall under no circumstances be held responsible for delays in the postal services or for insufficient stocks held by the publisher and/o r the suppliers. The failure by cosanova to comply with the deadlines shall not entitle the client to cancel the order or to lodge other claims. For shipments outside Switzerland, the customs authorities of the country of destination may charge customs du ties. The latter are not cosanova's responsibility. The customs clearance charges shall be borne by the purchaser. The products shall only be sent after the total payment including delivery costs has been received. The shipments are sent at the purchaser' s own risk.

9. Right of withdrawal

The customer can cancel the order within a period of 10 days following receipt of the goods without being obliged to state any reason. Withdrawal shall be effected by returning the goods to cosanova within the stated deadline, the date of postmark being the determining factor. If the withdrawal has been made correctly, cosanova shall reimburse the price paid excluding delivery c osts, on condition that the goods are received by cosanova unused and in original condition. The costs incurred for the return of the goods shall be borne by the client. cosanova declines all responsibility in the event of damage or loss during transport.

Return's address:
chemin de l'Ale 30
CH-1003 Lausanne

10. Correct use of the Kosha products

Some Kosha products are made out of fine metal sheet, and consequently the edges may be sharp. They must be ha ndled delicately and use d only according to the purpose they have been designed for. They should be kept out of children reach. Cosanova sàrl shall not be responsible in the event of an accident.

11. Liability

www.kosha.ch undertakes to implement all the means at its disposal to ensure the best quality service possible. However, www.kosha.ch cannot be held responsible for malfunctioning occurring on the Internet and electronic networks.

12. Cancellation and force majeure

A case of force majeure shall be any external unforeseeable event that we cannot influence and that prevents the normal performance of our services. In the event of a case of force majeure usually acknowledged as such by judicial practice, the obligations linked to the order in process shall be suspended for the entire duration thereof. If the case of force majeure lasts longer than 30 consecutive days, the order in process shall be cancelled. In addition, www.kosha.ch re serves the right to cancel any contract at any time without stating reasons. In such an event, www.kosha.ch undertakes to reimburse the purchaser.

13. Applicable law and jurisdiction

The present standard terms of sale are subject to Swiss law, irrespective of the purchaser's country. The invalidity of one or more clauses of the standard terms of sale shall not lead to the invalidity of the entire document. In place of a legal gap, the provisions of the Swiss Code of Obligations alone shall apply. Any litigation shall be subject to Swiss law exclusively. The legal venue shall be Lausanne.