You have a legal right of 10 days, from the reception of the goods, to return a product to us without giving any explanation.
We will make the refund of the entire amount of the order once we have inspected the returned item and are satisfied that it has been returned to us unused, in the condition it was in when delivered to you and in its original packaging. Return fees are at the customer expense.
For any information, our customer service remains at your disposal:
By phone from Monday to Friday from 8H30 to 12h00 and 14H to 17H00
Or via email: firstname.lastname@example.org
The customer can cancel the order within a period of 10 days following receipt of the goods without being obliged to state any reason. Withdrawal shall be effected by returning the goods to cosanova within the stated deadline, the date of postmark being the determining factor. If the withdrawal has been made correctly, cosanova shall reimburse the price paid excluding delivery c osts, on condition that the goods are received by cosanova unused and in original condition. The costs incurred for the return of the goods shall be borne by the client. cosanova declines all responsibility in the event of damage or loss during transport.
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Your KOSHA products are warranted for a period of twenty-four months from the date of purchase under the terms and conditions of this warranty. The KOSHA warranty covers material and manufacturing defects existing at the time of the purchase of the product.
During the warranty period and by presenting the proof of purchase, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use, KOSHA guarantees the replacement of the product. The warranty for the replacement product ends twelve months after the date of purchase of the replaced product.
This manufacturer’s warranty does not cover:
- Normal wear and tear and aging (e.g. scratches or alteration of the colour)
- Any damage on any part of the product resulting from abnormal/ abusive use, lack of care, negligence, accidents (e.g. knocks, dents, crushing), incorrect use of the product.
Any further claim against KOSHA for damages additional to the above described guarantee is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.
KOSHA gives special attention to the security of online payments.
Thanks to the encrypted network SSL, you can complete your order on our website safely.
Accepted payment method :
- Invoice (Only in Switzerland)
- Sofort Banking (Only in Europe and Switzerland)
- Credit Card payment secured by Stirpe
All orders placed before 13:00 from Monday to Friday are shipped the same day from our warehouses. Orders placed during the weekend will be shipped Monday night.
DELIVERY IN SWITZERLAND
Delivery times may vary from 1 to 3 business days.
DELIVERY IN EUROPE
Delivery times may vary from 5 to 7 business days.
DELIVERY IN THE REST OF THE WORLD
Delivery times may vary from 7 to 15 business days.
The KOSHA products are meticulously designed in Switzerland by us and made is Italy by craftsmen working with a special attention to details.
For any further information please refer to the general conditions of sales http://kosha.ch/en/page/3-terms-sale